User & Subscriber FAQs
What is Doczilla?
Doczilla is an online subscription platform providing professionals with access to a large library of industry-specific, pre-made document and file templates.
Who creates the templates?
Templates are created by experienced professionals from the same industries (e.g., CPAs for accounting templates), ensuring accuracy, relevance, and high professional standards.
How does the subscription work?
You purchase a monthly subscription plan, which gives you access to a certain number of templates within a Template Library available to you – based on your subscription plan. Additionally – witihin that Template Library you can then download a certain number of templates (choose from your available Template Library) in any single month. If you run out of templates to download in a month – you can either (a) add some Top Up templates on an ad hoc basis as a one-off purchase or (b) wait until your next billing cycle, when your download limit will reset or (c) upgrade your plan
Can I cancel my subscription at any time?
Yes, you may cancel at any time. Access to templates continues until the end of your current billing cycle.
What’s the difference between the Standard License and the Subscription License?
Please visit the Standard License page or the Subscription License page (available in the footer of this website) to see a full breakdown of inclusions in each license, as well as a comparison of feaatures / inclusions, side by side.
Can I resell templates from Doczilla?
❌ No. Templates cannot be resold, redistributed, or treated as standalone commodities under any circumstances. This is covered under the Standard License, Subscription License, and Prohibited Use Policy.
Can I edit and customise templates?
Yes ✅. All templates are designed to be white-label, editable, and customisable. You can adapt them for your organisation, clients, or branding.
How many templates can I download each month?
This depends on your Subscription Plan. Each plan has a monthly download limit. Please check your plan details for your specific allowance.Doczilla is an online subscription platform providing professionals with access to a large library of industry-specific, pre-made document and file templates.
Do unused downloads roll over to the next month?
No. Download allowances reset each billing cycle.
What formats are templates available in?
Most templates are in Word, Excel, PowerPoint, Google Docs or PDF, depending on the document type. Most templates are in more universally available and useable formats so that subscribers do not need special software outside of what they are already using to access and utilise them.
Other file types are also available for particular needs – eg CAD, Indesign, Adobe Photoshop, Adobe Illustrator, Google Forms (when fillable templates are required), Microsoft Forms (also when fillable templates are required) among others.
Can I share templates with my team?
You may share End Products (finished deliverables that you have created by editing and or customising the original template files that you have downloaded via a valid purchase or subscription) within your organisation. Sharing raw templates that you have not updated and or edited and or customised outside your licensed users may violate the Fair Use Policy.
Can I brand the templates with my company logo and details?
Yes ✅. Templates are designed for personalisation and branding by subscribers.
Are templates country-specific?
Yes. Templates are generally created with jurisdiction-specific rules, laws, and best practices, e.g., Australian templates for Australian accountants. As a general rule of thumb if your industry and or profession is regulated in a region-specific way, and the template you are accessing is designed for a use that would likewise be regulated in a region or specific way, then the template will be region (jurisdiction) specific.
But there are certain templates that are for purposes that are not region specific (for example certain marketing documents / files), and these may not be region-specific. The region (country) that templates are specific to is usually clearly denoted in the details regarding the template.
Do I own the templates once downloaded?
No. You are granted a license to use them. Doczilla and its contributors retain ownership of all templates.
Can I use templates after cancelling my subscription?
Standard License: End Products already created remain valid.
Subscription License: You cannot create new End Products once you cancel.
What industries are covered by Doczilla templates?
Currently, Doczilla offers templates for accounting, finance, HR, business management, compliance, and professional services, with more being added regularly.
Can I suggest new templates?
Yes. Subscribers can request templates. While not guaranteed, Doczilla uses subscriber feedback to prioritise new content.
Can I use Doczilla templates for multiple clients?
Under Standard License: One client only.
Under Subscription License: Multiple clients, as long as you’re an active subscriber.
What if I misuse a template or breach the policies?
Misuse of templates (e.g., reselling, redistributing) may result in termination of your subscription and or additional action under the Terms of Use and Prohibited Use Policy.
How do I know a template is compliant with industry standards?
Templates are developed and reviewed by professionals in their respective industries and are regularly updated in an attempt to reflect best practices and compliance requirements. That said all subscribers / users are encouraged to ensure they use any template with caution and are advised that per Terms Of Use they are responsible for performing their own due diligence to be applied to any template and or any content contained therein. Templates are time saving frameworks only – individual contents are updated regularly – but all use is at the user’s own risk and is based on the premise that users exercise their own assessment, judgement and professional standards.
Can I embed templates into my own software or platform?
No. Embedding templates into apps, platforms, or “build-your-own” systems is prohibited under the Prohibited Use Policy.
Do I need special software to edit templates?
Most templates require Microsoft Office (Word, Excel, PowerPoint) or a compatible editor (e.g., Google Docs/Sheets).
Do you provide training or support on how to use templates?
No. Doczilla provides guides, FAQs, and documentation. Templates are designed to be easy to use without training and without support. The only support that Doczilla provides is for platform issues and or billing issues. Template use is not supported beyond what is provided in accompanying documentation (eg user guides).
Can I use Doczilla templates for my clients’ businesses?
Yes, provided you follow the relevant license terms (Standard = one client, Subscription = multiple clients while active).
What happens if a template is updated?
Subscribers will always have access to the latest version of templates. Updates are made available automatically but you must have a valid subscription to access the updated versions of templates as they are released.
Where can I read the full Terms and Policies?
All policies, including the Terms of Use, Fair Use Policy, Acceptable Use Policy, Prohibited Use Policy, and License Agreements, are available on the Doczilla website. Please review them before use.
⚠️ Important Note: These FAQs are provided as a quick summary guide only. They do not supersede or replace Doczilla’s Terms of Use, Fair Use Policy, Acceptable Use Policy, Prohibited Use Policy, Subscription Licenses (Standard and Subscription), or any other applicable terms. Please always refer to the official policies for full details.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.